Frequently Asked Questions
Our products are strictly for research and laboratory use only. They are not approved for human or animal consumption, medical use, diagnosis, treatment, or disease prevention.
Yes. All products undergo quality control and third-party laboratory testing to verify identity, purity, and consistency.
Testing supports research accuracy and reliability. Results are provided for informational research purposes only and demonstrate our commitment to quality assurance.
Lyophilized peptide powder is freeze-dried form that enhances stability during shipping and storage.
- Standard format: Used in research environments
- Extended shelf life: When stored correctly
- Enhanced stability: During transport
Appearance: May be fluffy, crystalline, or compacted depending on shipping conditions. These are cosmetic differences only.
Manufacturing batches, storage conditions, and environmental factors cause minor appearance variations that don't affect product integrity.
Normal variations include:
- Color: White to off-white or slightly translucent
- Texture: Fluffy, crystalline, or compacted powder
- Density: Different settling patterns during shipping
Store in cool, dry environments away from light, moisture, and heat. Use refrigerated or frozen temperatures for long-term storage.
Storage guidelines:
- Short-term: Cool, dry room temperature (sealed)
- Long-term: Refrigerated (2-8°C) or frozen (-20°C)
- Protect from: Light, moisture, heat sources
Gentle warming or proper laboratory handling may restore uniformity. This is normal and doesn't indicate degradation.
Causes: Temperature changes, concentration levels, or solvent compatibility
Solutions:
- Allow to reach room temperature naturally
- Gentle swirling (avoid shaking)
- Brief, gentle warming if appropriate
Shipping & Delivery
Orders are processed Monday-Friday, excluding holidays. Most orders process within 1-3 business days after payment confirmation.
Processing timeline:
- Orders placed before 2 PM EST: Same day processing
- Orders placed after hours: Next business day
- Weekend orders: Processed Monday
Shipping times vary by destination and method. Domestic typically 3-5 days, international 7-14 days (excluding customs processing).
Delivery estimates: Provided at checkout but not guaranteed. International shipping may face customs delays beyond our control.
Yes. Tracking numbers are emailed once orders ship. Updates appear within 24-48 hours in the carrier's system.
Tracking status meanings:
- "Label Created": Package prepared, not yet scanned
- "In Transit": With carrier, en route
- "Delivered": Confirmed delivery to address
Account & Orders
Log into your account and navigate to the Orders section for real-time status updates.
Status levels: Order received → Processing → Shipped → Completed
Email notifications are sent at each stage for your convenience.
Payment Methods
Major credit/debit cards, Zelle (eligible customers), select cryptocurrency, and same-day bank payments.
Security: Card payments are processed securely. We don't store full card details. All transactions require authorization before processing.
No. Cryptocurrency transactions are final and non-reversible once confirmed on the blockchain.