FAQs
- Home
- FAQs
Product
Research Use Only / Not for Human Consumption
All products sold on our website are strictly intended for research and laboratory use only. They are not approved for human or animal consumption, medical use, diagnosis, treatment, or prevention of any disease. By purchasing, you acknowledge and agree to use these products solely for lawful research purposes.
Product Testing
Our products undergo quality control and third-party laboratory testing to verify identity, purity, and consistency. Testing is performed to support research accuracy and reliability; however, results are provided for informational research purposes only.
Product Appearance Variations
Due to differences in manufacturing batches, storage conditions, and environmental factors, minor variations in appearance may occur between products. These variations do not affect the integrity or research suitability of the product.
Peptide Form
Peptides are typically supplied in lyophilized (freeze-dried) powder form to enhance stability during shipping and storage. This format is standard in research environments and allows for extended shelf life when stored correctly.
Peptide Top Colors
The color of the peptide powder or the top layer may range from white to off-white or slightly translucent. Color variation is normal and does not indicate contamination or reduced quality.
Peptide Powder Appearance
Peptide powder may appear fluffy, crystalline, or compacted depending on how it settled during shipping. These differences are cosmetic only and do not impact research performance.
Storage Instructions
For optimal stability:
Store peptides in a cool, dry environment
Avoid exposure to light, moisture, and heat
Long-term storage is best at refrigerated or frozen temperatures, as appropriate for your research protocol
Always follow standard laboratory storage practices.
Solution Flakes, Precipitation, and Separation
After reconstitution, some peptides may show flakes, cloudiness, or separation. This can occur due to temperature changes, concentration levels, or solvent compatibility. Gentle warming or proper laboratory handling techniques may help restore uniformity.
Extreme Temperature Exposure
Exposure to extreme heat or freezing temperatures during transit or storage may temporarily alter the appearance of the product. Allow the product to return to room temperature before evaluation. Appearance changes do not automatically indicate product degradation.
Accidental Exposure or Ingestion
In the event of accidental exposure, ingestion, or contact, seek immediate medical attention and provide healthcare professionals with the product label and safety information. These products are not designed for consumption under any circumstances.
Shipping
Shipping Hours
Orders are processed and shipped Monday through Friday, excluding weekends and public holidays. Orders placed outside business hours will be processed on the next business day.
Processing and Shipping Times
Most orders are processed within 1–3 business days after payment confirmation. Shipping times vary depending on the destination and selected shipping method. Estimated delivery times are provided at checkout but are not guaranteed.
Order Tracking
Once your order has shipped, a tracking number will be sent to the email address provided at checkout. Tracking updates may take up to 24–48 hours to appear in the carrier’s system.
Shipping Regions
We currently ship to select domestic and international regions. Availability may vary based on local regulations and carrier restrictions. If your region is unavailable, you will be notified during checkout.
Label Printed, No Update
If your tracking shows “Label Created” or “Label Printed” with no movement, this means the carrier has not yet scanned the package. Tracking updates typically appear within 1–2 business days after shipment.
Order Modifications and Cancellations
Orders can only be modified or canceled before processing begins. Once an order has entered processing or shipping, changes or cancellations may no longer be possible. Please contact support as soon as possible.
Late or Undelivered Orders
Shipping delays may occur due to weather, carrier issues, customs processing, or high shipping volumes. If your order appears significantly delayed, please contact us so we can assist in investigating the issue.
Missing, Damaged, or Wrong Items
If you receive an order that is missing items, damaged, or incorrect, notify us within 48 hours of delivery. Please include your order number and clear photos of the package and items received so we can resolve the issue promptly.
Stolen, Lost, or Incorrect Address
We are not responsible for orders marked as delivered but reported as stolen or lost. Orders shipped to an incorrect address provided at checkout cannot be replaced or refunded. Please double-check your shipping information before placing an order.
Shipping Insurance
Optional shipping insurance may be available at checkout. Insured shipments are eligible for replacement or compensation in cases of confirmed loss or damage during transit, subject to the carrier’s investigation.
Account and Orders
Order Status
You can check your order status by logging into your account and navigating to the Orders section. Status updates include order received, processing, shipped, and completed.
Order History
Your account dashboard provides access to your complete order history, including order dates, items purchased, and tracking information. This information is available for reference and record-keeping purposes.
Order History
Your account dashboard provides access to your complete order history, including order dates, items purchased, and tracking information. This information is available for reference and record-keeping purposes.
Confirmation Email
After placing an order, you will receive an order confirmation email with your order details. If you do not receive it, please check your spam or junk folder before contacting support.
Lost Password
If you forget your password, use the “Forgot Password” option on the login page to reset it. A password reset link will be sent to your registered email address.
Zero-Tolerance Policy
We maintain a zero-tolerance policy toward abusive behavior, fraudulent activity, chargeback abuse, or misuse of our products. Violations may result in order cancellation, account suspension, or permanent termination without notice.
Blacklist
Accounts involved in fraud, policy violations, or repeated abuse may be blacklisted. Blacklisted customers may be restricted from placing future orders and accessing services on our platform.
Payments
Credit / Debit Cards
We accept major credit and debit cards. Card payments are processed securely, and we do not store full card details on our servers. Authorization is required before orders are processed.
Zelle
Zelle payments may be available for eligible customers. Payment instructions will be provided during checkout or upon request. Orders paid via Zelle must be fully confirmed before processing begins.
Cryptocurrency
We accept select cryptocurrency payments for added privacy and flexibility. Cryptocurrency transactions are final and non-reversible once confirmed on the blockchain. Please ensure accuracy before submitting payment.
Same-Day Bank Payment
Same-day bank payment options may be available depending on your location and financial institution. Orders will only be processed after funds have been successfully received and verified.
Unlink Bank Account
If you wish to unlink a previously connected bank account, please contact our support team. For security reasons, bank account changes may require identity verification.
Refunds and Dispute Resolution
Refund eligibility is subject to our Refund Policy. Unauthorized chargebacks, false disputes, or payment abuse may result in account suspension or permanent restrictions. We encourage customers to contact support first so issues can be resolved efficiently.
